Terms & Conditions

CUSTOMER CARE

SALES TERMS AND CONDITIONS

The following terms and conditions (Terms) between you, the customer (you, your)
and Green Era  (we, us, our) apply to the sale of goods and supply of services
by us to you. In purchasing goods from us or engaging us to provide services, you
agree to be bound by these Terms.

​

Definitions

"Site" means www.greenera.co.nz

"You" means the customer

"Us/We/Our" means Green Era 

"Goods" means products listed for sale on our Site

"Services" mean services provided on the site - namely consignment selling service

"Price" means the amount paid by you for the goods and services

​

Placing Orders

You may purchase Goods by following the instructions on the Site and paying the Price using one of the methods available at checkout on the Site (Order).

​

Price

You agree that the Price shall at all times be:

(a) In New Zealand dollars;

(b) Inclusive of GST; and

(c) Inclusive of delivery, as added to the final price at checkout.

​

Payment

You shall pay the Price in advance at the time of checkout, by using the third party payment provider portal nominated by us at the time of checkout. Your order for the Goods shall not be confirmed until the Price is received by Green Era in cleared funds, without deduction or setoff.

​

Supply

​

Condition

We carefully review the condition of the items listed on our Site and list any substantial flaws with the goods. Please be aware that all screens display colours differently and it is possible that the image that is on your screen will not exactly match the colour of the item once it is delivered. It is the nature of preloved goods that there may be minor flaws in the goods that have not been listed.  We do our best to check that the brands listed on items are authentic by reviewing items carefully, however, we cannot guarantee the authenticity of any items list on this page. On this basis our goods as sold in an "As Is" condition. We are happy to meet the requirements of the Consumer Guarantees Act 1993 and will seek to remedy any major flaws that may be present in any goods. 

Out of stock

If the Goods that you have ordered are not in stock, we will notify you by email and, if you have already paid the Price, we will refund you the Price. Due to the nature of our items there is only one item of each in stock. It may be that if two people process a sale at the exact same time that the item will sell to someone. Items are not safe from sale to others while in your cart. We will honour the sale to the first customer to complete the sale at checkout, if an item becomes out of stock after the second or later customer has completed a sale you will have your order refunded. 

​

Delivery

Once you have placed an order and paid the Price, we will arrange delivery of the Goods to your nominated shipping address. We do not offer a click and collect service. If there is damage to your parcel during delivery a photo needs to be take of the package prior to opening and then photos of the damage that has incurred to the items within. We will then work with you to lodge a claim with our courier company for the damage and arrange to compensate you for the damage once a claim has been lodged with the courier company. 

​

Returns

Once we receive an order, you cannot cancel the Order unless we provide our prior written consent.  We will not complete returns for change of mind returns. At our discretion we can allow for returns if the items is the incorrect size. Please email us to discuss whether we will grant returns at our discretion. 

​

Where Goods and Services do not meet the requirements of the Consumer Guarantee Act 1993 (CGA) we will meet our requirements to provide a remedy as required under the CGA provided that you can provide proof of purchase of the Good or Service. 

​

Price 

The price on our website will be honoured at the time that a purchase is completed, we reserve the right to change the pricing on our site at any time.

​

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase, or as otherwise agreed in writing by us. Gift vouchers will not be refunded.

​

Loyalty Programme

Our loyalty programme is offered as an additional bonus for our customers. The terms of the loyalty programme are subject to change at any time. This may mean that the loyalty programme will cease to operate or the amount required to redeem rewards may change. We will provide 30 days notice of any changes to our loyalty programme to allow you to redeem any rewards before changes are implemented. 

​

GENERAL TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of Green Era (the "Site"). This Site is owned and operated by Brigette Riddle. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

​

Intellectual Property
All content published and made available on our Site is the property of Green Era and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

​

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

​

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

​

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

​

Limitation of Liability
Green Era and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

​

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Green Era and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

​

Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.

​

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

​

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

​

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

green.era.nz@gmail.com

You can also contact us through the feedback form available on our Site.

Effective Date: 11 day of March, 2024

PRIVACY & SAFETY

Effective date: 11th day of March, 2024

www.greenera.co.nz (the "Site") is owned and operated by Brigette Riddle. Green Era can be contacted at: green.era.nz@gmail.com or by post at 281 Lyttelton St, Spreydon, Christchurch 8024.

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected;

4. The rights of Site users; and

5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and

2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. If you choose not to provide us with the personal data listed below, or if we are unable to collect that data, we may not be able to provide you with certain services or information, or may not be able to carry out an activity you have requested.

​

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;

2. Location;

3. Clicked links; and

4. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Email address; and

3. Payment information.

This data may be collected using the following methods:

1. When creating an account, signing up for mailing list or checking out.

​

 How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for the following purposes:

1. Statistics and to view popular products across our range.

The data we collect when the user performs certain functions may be used for the following purposes: 1. To communicate with you about your order; and

2. Our third party secure service takes you payment information to process the payment. Green Era does not have access to any of your payment information.

Who We Share Personal Data With

Employees We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties We may share user data with the following third parties:

1. Stripe and Afterpay are our payment processing systems and they will have access to the personal information needed for you to complete the sale.

We may share the following user data with third parties:

1. Information you provide when checking out. 

We may share user data with third parties for the following purposes: 1. To complete the sale.

 Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We use strong browser encryption and store our data on secure servers. However nothing online is free from risk of a cyber attack, we do our best to keep your information safe.  While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

​

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Brigette Riddle green.era.nz@gmail.com, 281 Lyttelton St, Spreydon, Christchurch 8024

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. You can opt out of recieving email marketing. You can opt-out by you can click the link to unsubscribe at the bottom of our emails, or contact us and we will remove you from our lists.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use the following types of cookies on our Site:

1. Functional cookies Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

2. Analytical cookies Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

3. Third-Party Cookies Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: a. To tailor advertisements around your interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy. Contact Information If you have any questions, concerns or complaints, you can contact our privacy officer, Brigette Riddle, at: green.era.nz@gmail.com 281 Lyttelton St, Spreydon, Christchurch 8024.