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  • Why do you not have clothes grouped by boys and girls?
    We believe that irrespective of your gender you should be able to buy clothes that you love the look of and you love the way they feel on your body. We have grouped our items by masculine and feminine cuts and sizes. We also aim to show different ways to style items that give ideas for you to find your personal style.
  • How can I contact customer support if I have any questions or concerns?
    If you have any questions or concerns, our customer support team is here to assist you. You can reach us via email at green.era.nz@gmail.com or through our Contact Us page on the website
  • What sizes are available for teens and tweens at Green Era?
    We offer a range of sizes suitable for teens and tweens, typically covering ages 10 to 18 years. Our inventory includes clothing items in various sizes to accommodate different body types.
  • What brands do you carry at Green Era?
    We offer a diverse selection of brands known for their quality and style, ranging from popular teen and tween favorites to boutique and designer labels.
  • How often do you update your inventory?
    We update our inventory regularly with new arrivals, so there's always something fresh to explore at Green Era. Be sure to check back frequently to see our latest additions and sign up to our mailing list to be the first to hear about our new drops.
  • Why should I buy pre-loved clothing from Green Era?
    By purchasing pre-loved clothing from Green Era, you are not only saving money but also contributing to the reduction of textile waste and promoting sustainable fashion practices.
  • What is your return policy?
    We want you to be completely satisfied with your purchase from Green Era. If for any reason you're not happy with your order, please refer to our Return Policy for information on how to initiate a return or exchange.
  • Do you offer gift cards?
    Yes, we offer gift cards that can be purchased directly from our website. They make the perfect gift for teens and tweens who love sustainable fashion!
  • What is Green Era?
    Green Era is an online platform specializing in pre-loved clothing for teens and tweens. We offer a curated selection of gently used clothing items that are both stylish and sustainable.
  • Is my personal information secure when shopping with Green Era?
    Yes, we take the security and privacy of our customers' information seriously. Our website is encrypted to protect your personal data, and we adhere to strict privacy policies to ensure your information remains safe and confidential.
  • How does shipping work at Green Era?
    We offer shipping to addresses within New Zealand. Shipping fees are calculated at checkout based on your location and the size of your order. Please refer to our Shipping Policy for more details
  • Are the clothing items sold on Green Era in good condition?
    Yes, all clothing items available on Green Era undergo a thorough inspection process to ensure they are in excellent condition before being listed for sale. Any flaws are listed for each item. We ensure that there is plenty of wear left in all the items that we supply.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

FAQ

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